Terms and Conditions

MegaMajice.com — online shop for personalised (printed) products. In effect from 21.06.2026.

1. Introduction

These Terms and Conditions (the Terms) govern the relationship between the merchant and the customer regarding ordering, production and purchase of personalised (printed) products through the MegaMajice.com online shop (the Shop), including prices, payment, production and delivery, responsibility for supplied artwork, the rights and obligations of the parties, and other matters relevant to concluding a distance contract.

These Terms are subject to the Croatian Consumer Protection Act, the Civil Obligations Act, the Electronic Commerce Act and other applicable laws of the Republic of Croatia.

Before submitting an order, the customer expressly confirms in the application that they have read and fully accept these Terms. The Terms are available at all times in a form that can be saved and reproduced, and form an integral part of every contract concluded through the Shop.

The merchant reserves the right to amend these Terms at any time. Amendments take effect upon publication on the website and apply to orders received after publication. Each order is governed by the Terms in force at the time that order is submitted.

2. Merchant details

The merchant sells through the Shop in its own name. No additional distance-communication charges are applied to the customer.

3. The customer

A customer is any person who selects at least one product in the Shop, adds it to the cart and submits an order. The customer must be of legal age and have legal capacity. Contracts on behalf of minors or persons lacking legal capacity are concluded by their legal representatives. The customer is responsible for the accuracy and completeness of the data entered when ordering.

The minimum order quantity per individual design is 1 pieces.

4. Products, prices and visuals

All prices are retail prices in euros (€) and include VAT (25%). Prices are valid at the moment the order is received. The merchant may change prices without prior notice; a price change does not affect orders already received and confirmed.

Photos, visualisations (mockups) and product descriptions are for illustration only. Due to screen calibration and the properties of the fabric and printing technique, on-screen colours and appearance may not fully match the actual product. The merchant is not liable for minor deviations in descriptions, colours and visuals.

5. Orders and conclusion of contract

Products are ordered electronically through the Shop configurator. By submitting an order (clicking "Order"), the customer makes a binding offer to conclude a contract. The contract is concluded when the merchant sends the customer an Order Confirmation by e-mail, containing the product specification, visualisation, price and payment details.

After an order is submitted, changes are possible only by contacting the merchant at info@megamajice.com, and only before the product has entered production (printing). The merchant will try to accommodate such requests but does not guarantee changes, especially during periods of high order volume.

6. Specific provisions for personalised products

Products in the Shop are made to order according to the customer's specification (personalised products). By ordering, the customer expressly accepts the following:

6.1. Customer responsibility for artwork and content

• The customer is solely responsible for the graphics, images, logos and text (lettering, names, nicknames) they upload or enter into the order. The merchant prints the materials exactly as supplied and does not modify, correct or recreate them unless expressly agreed otherwise.
• The customer must supply print-ready artwork: in sufficient resolution and appropriate dimensions for the chosen print size, preferably in vector or high-quality raster format, with a transparent background where required. The merchant is not liable for poor print quality resulting from inadequate artwork (e.g. low resolution, pixelation, compression).
• The customer is responsible for the accuracy of all lettering, names, nicknames, numbers and spelling. After ordering, the customer receives a confirmation e-mail with all entered data and must verify its correctness. Changes are not possible on products that have already been printed.
• Visualisations (mockups) are illustrative; the actual size, position and colours of the print may differ.
• Shades of the same colour may differ depending on the printing technique (e.g. lettering vs. nicknames), the fabric and the production batch. Such deviations are considered normal and do not constitute a product defect.
• Garments of the same stated size/dimensions may vary within normal manufacturing tolerances.

6.2. Intellectual property rights

The customer warrants that they hold all necessary rights (copyright, trademarks and other intellectual property rights) or a valid licence to use and print all graphics, logos, signs and text they supply. The customer assumes full responsibility and agrees to indemnify and hold the merchant harmless against any damage, cost or third-party claim arising from infringement of such rights. The merchant reserves the right to refuse to produce content that is unlawful, infringing, offensive, discriminatory or contrary to public order.

6.3. Production, substitutions and cancellations

• Production (printing) begins after the order is confirmed and payment is received. By ordering, the customer consents to production starting.
• If a particular size or colour is out of stock and cannot be sourced in time, the merchant may offer a comparable product/shade from another manufacturer (which may differ from the photo) or a substitute size (e.g. S→M, XL→L), and will notify the customer.
• The merchant may cancel an order it cannot fulfil due to time constraints, late ordering or unavailability of goods; in that case the merchant refunds the amount paid and notifies the customer as soon as possible.
• The merchant may use the produced personalised items for marketing purposes, unless the customer expressly objects.

6.4. Returns of personalised products

7. Payment

Payment is made in full (in advance), by one of the following methods:

• Bank transfer (against a proforma): after ordering, the customer receives a proforma invoice by e-mail with payment details and a reference number. The offer is valid for 2 (two) weeks; if payment is not received within that period, the merchant cannot guarantee availability and the order may be treated as cancelled.
• Card payment (Visa, Mastercard, etc.): securely via Stripe. The amount is charged immediately upon order confirmation.

The merchant does not store or process payment-card data. Card payments are handled on the secure, encrypted pages of the payment service provider (Stripe); card details are not visible to the merchant.

8. Delivery and collection

• Courier delivery (DPD): the delivery charge is 7,50€ (incl. VAT). The delivery amount is also shown in the cart before the order is submitted.
• In-store collection: free of charge, at Josipa Lenca Spodolčeva 5, 51000 Rijeka, after notification that the goods are ready.

The stated delivery charge applies to standard orders placed through the Shop and may differ for individual (manually prepared) offers, depending on the content and size of the order.

Production and delivery time: production normally takes 5–10 working days from receipt of payment, plus the courier's transit time. Time frames are subject to change and depend on the courier's (DPD) terms of business. Saturdays, Sundays and public holidays are not counted in the production time.

The risk of accidental damage or loss passes to the customer at the moment the product is handed over to the customer or to a person authorised by the customer to collect it. If a parcel is visibly damaged in transit, the customer is not obliged to accept it.

9. Right of withdrawal

Under the Consumer Protection Act, a consumer has the right to withdraw from a distance contract within 14 days of receiving the product, without giving reasons — except where the right of withdrawal is excluded by law.

10. Liability for material defects and complaints

The merchant is liable for material defects in accordance with the Civil Obligations Act and the Consumer Protection Act. This liability covers defects for which the merchant is responsible (e.g. a production/printing error not attributable to the customer, damage in delivery), and not the deviations described in section 6 nor defects arising from materials or content supplied by the customer.

Complaints are submitted to info@megamajice.com, ideally with the order number and a photo. The merchant will respond within the statutory period.

11. Order cancellation

The customer may cancel an order by e-mail to info@megamajice.com while the product has not yet been personalised (printed). If the order is cancelled before production begins, the customer is entitled to a full refund of the amount paid. Once the product has been printed, cancellation and refund are not possible.

12. Personal data protection

The merchant processes customers' personal data in accordance with the GDPR and applicable law, solely to fulfil the order and meet legal obligations. Details are set out in a separate Privacy Policy. Enquiries and exercise of rights: info@megamajice.com.

13. Dispute resolution

The parties will seek to resolve disputes amicably. The competent court in Rijeka has jurisdiction. The European Commission's online dispute resolution platform is available at: ec.europa.eu/consumers/odr. The merchant currently does not participate in online consumer dispute resolution procedures.

14. Final provisions

These Terms take effect and apply from 21.06.2026. For any questions, customers may contact info@megamajice.com or +385 91 460 7010.